Frequently Asked Questions
Find quick answers to common questions about Prime Vitamins, our shipping processes, and our supplement range. If you don't find what you're looking for here, please contact our support team in Glasgow.
Common Inquiries
Comprehensive answers regarding our formulations and logistics.
Where are your supplements shipped from?
All orders are dispatched from our warehouse in Glasgow, United Kingdom. We handle all logistics internally to ensure quality control and fast turnaround.
Are your products suitable for vegans?
A significant portion of our range is vegan-friendly. We use plant-based capsules and source vegan nutrients whenever possible. Check our Ingredients section for details.
How long does delivery take within the UK?
Most UK orders arrive within 2 to 4 business days. We offer several shipping tiers to meet your needs, including tracked options for peace of mind.
Interaction with current routine?
While our supplements are made from high-quality nutritional ingredients, we recommend consulting a professional if you are taking any specific routine to ensure compatibility.
Are your ingredients tested for heavy metals?
Yes, all raw materials undergo rigorous testing for purity, including checks for heavy metals, pesticides, and microbial contaminants, before they are used in our formulations. We prioritize structural integrity in every batch.
What is the shelf life of your products?
Most of our vitamins have a shelf life of 18 to 24 months from the date of manufacture. The specific expiry date is printed on the bottom of every bottle for transparent tracking.
Do you offer international shipping?
Yes, we ship to many international locations. Delivery times and costs vary depending on the destination. Please refer to our Delivery Information page for more details.
Can I return a product if I change my mind?
We accept returns on unopened and sealed products within 14 days of delivery. Please see our Returns Policy for full instructions on how to start a return.
Still have Questions?
Our Glasgow-based team is available to assist with any technical or logistical inquiries regarding our vitamin range.
Global HQ
19 Buchanan Street, Glasgow, G1 3HL, United Kingdom
Inquiry Line
+44 141 491 1328
Support Email
Operating Hours
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Explore our full range of high-performance vitamin formulations and ingredient profiles designed for your wellness journey.