Returns and Refund Policy
We want you to be satisfied with your purchase from Prime Vitamins. If you need to return a product, our policy is designed to be straightforward and fair. We prioritize transparency in every step of our service.
Core Conditions
14-Day Return Window
You have 14 days from the date of delivery to request a return for any reason. To be eligible, the item must be in the same condition that you received it: unopened, unused, and with all original seals intact.
Sealed Integrity
Due to the nature of nutritional supplements, we cannot accept returns on any product where the safety seal has been broken or tampered with. This is a vital health requirement to ensure the integrity of our inventory.
Shipping Costs
Unless the item is faulty or the wrong product was sent, the customer is responsible for return shipping costs. We recommend using a tracked service as we cannot guarantee receipt of returned items.
Quality Control Desk
Every return is inspected by our quality assurance team at our Glasgow hub to ensure product safety and standards are maintained.
How to Initiate a Return
To start a return, please email our support team at [email protected] with your order number and the reason for the return. We will provide you with the return address and necessary shipping instructions.
Please do not send your purchase back to the manufacturer or the original warehouse without receiving an authorization email from our Glasgow headquarters.
Processing Your Refund
"Our goal is to process your refund with the same precision we use for our product formulations."
Once we receive and inspect your return, we will notify you via email. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please note that banks may require additional time to post the transaction to your account.
Damaged or Faulty Items
If you receive a product that is damaged or does not match your order, please contact us immediately. In these cases, we will cover the return shipping costs and provide a full refund or a replacement at no extra charge to you.
Damaged in transit
Incorrect Item sent
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please send us an email to initiate the process. We do not offer exchanges for different products; instead, please return the unwanted item for a refund and place a new order.
Verification required prior to dispatch.
Cancellations
If you change your mind shortly after placing an order, please contact us immediately. If the order has not yet been processed by our warehouse, we can cancel it and issue a full refund. Once the order has been dispatched, the standard return policy applies.
Response Time: < 12 Hours
Need Further Assistance?
Our Glasgow-based team is here to help clarify any part of the refund process. Visit our FAQ for common questions or reach out directly for personalized support regarding your order.
Prime Vitamins © 2026 / All Rights Reserved / Policy Updated: August 2026